Frequently Asked Questions

Open Register, enter your name, email, a password with at least eight characters including a letter and a number, and your date of birth as day, month, and year. State that you are in Alberta and accept the terms. The account is a record on this desk. It is not a wagering account, and no confirmation email is sent.

21 on this desk. Alberta’s general minimum for gambling is 18, and an operator may set a higher age. The brief for this site uses 21, the age named for the Horseshoe reference. The age gate is a cookie, not an identity check.

A person who is at least 21 and who states they are physically in Alberta. People who answer the age gate with “under 21” cannot open the form on that browser.

No. One email, one account. An email already used by a closed, paused, or self-excluded account cannot be registered again.

Registered operators in Alberta check identity before real-money play, to confirm age and to meet AGLC standards. Alberta Desk does not run that check and does not require a document, because it does not offer real-money play.

None on this website. Do not send a scan. A registered operator you use elsewhere will name its own documents in its own terms.

It is not. Registration asks you to state that you are in Alberta. An operator offering real-money play may check an IP address, device geolocation, Wi-Fi, and mobile location services. This desk does none of that.

None on this website. The payment list names Interac, Visa, Mastercard, online banking, bank transfer, and debit as methods used in the Canadian market. It does not mean this desk accepts them, and it does not mean every Alberta operator accepts each one.

You don’t, not here. There is no cashier and no card field. A deposit record in the account is a number you store. It does not move money.

There is no balance, so there is no withdrawal to request. Funds you hold with a registered operator are withdrawn under that operator’s rules.

This desk does not quote a time, because it pays nothing. An operator’s own terms are the place for their processing time. A figure copied from somewhere else would be a guess.

None are launched here. The categories are online slots, live casino, blackjack, roulette, baccarat, jackpot games, and video poker. A few widely published titles are named as examples, with the studio that publishes them.

You can read every page on a phone. You cannot play a game, because no game is offered. A registered operator’s own site is where mobile play would happen, if they offer it.

They are described, not streamed. Live blackjack, live roulette, live baccarat, and the live-dealer category each have a page. Nothing connects to a studio.

No. There is no practice mode and no play button. Details opens the studio’s published return and the jackpot line. Nothing launches.

Log in, open Limits, and enter a whole number of Canadian dollars per day. The first record, or a lower one, applies immediately. A higher number, or a blank field that clears the record, waits 24 hours. The number does not block a payment, because no payment is taken.

In the account, choose 24 hours, 7 days, or 30 days. You are logged out until that time. The break cannot be ended early.

On this desk, open Self-exclusion and choose 6 months, 1 year, 2 years, 3 years, or no end date. Login stops and the period cannot be shortened here. That record does not enrol you in Alberta’s program. For the provincial list, use selfexclusion.ca yourself.

Use the contact form or email support at this host. You get a reference number on the screen. The desk aims to reply within 14 days. That period is a rule of this website. No email receipt is sent. Support hours are not published.

Send the contact form with the subject Technical Support and include the page address and what you saw. If the trouble is with a registered operator’s game or cashier, contact that operator. This desk cannot see their system.